Orders

Track everything coming in and going out - purchases, shipments, and deliveries.

Incoming Orders

Incoming orders track cards and products you've purchased from other sellers, distributors, or platforms. This helps you know what's on the way and when to expect it.

Adding an Incoming Order

1. Go to Orders > Incoming and click Add Order.
2. Fill in the order details:
   • Platform - Where you purchased (eBay, COMC, Facebook group, distributor, etc.).
   • Seller - Who you bought from.
   • Order Date - When you placed the order.
   • Total Cost - How much you paid.
   • Tracking Number - The shipment tracking number.
3. Click Save to create the order.

Multi-Item Orders

You can add multiple items to a single order. Click Add Item to include additional cards or products in the same shipment. Each item can have its own description, quantity, and individual cost.

Tracking Status

Incoming orders move through these statuses:

• Ordered - You've placed the order but it hasn't shipped yet.
• Shipped - The seller has shipped and you have a tracking number.
• Received - You've received the package and verified contents.

Carrier Auto-Detection

When you enter a tracking number, the system automatically detects the carrier based on the tracking number format:

• USPS (starts with 94, 92, or is 20-22 digits)
• UPS (starts with 1Z)
• FedEx (12 or 15 digits)
• DHL and others

Marking Orders Received

When your package arrives:

1. Open the order and click Mark Received.
2. The status updates to "Received" with today's date.
3. You can optionally add items from the order directly to your inventory from here.

Outgoing Orders

Outgoing orders track cards you've sold and need to ship to customers. These can come from sales on external platforms (eBay, Whatnot, etc.) or from your POS.

Order Statuses

• Ready to Ship - Sale is complete, item needs to be packed and shipped.
• Shipped - Package has been sent with a tracking number.
• Delivered - Tracking confirms delivery.

Creating Packing Slips

For each outgoing order, you can generate a packing slip to include in the package:

1. Open the outgoing order.
2. Click Print Packing Slip.
3. The slip includes: your store name, customer info, items in the order, and a thank you message.

Returns and Refunds

If a buyer requests a return on an outgoing order:

1. Open the order and click Initiate Return.
2. Select the reason (not as described, damaged in shipping, buyer remorse, etc.).
3. Choose whether you'll issue a refund, replacement, or partial credit.
4. Once the item is returned, mark it received and it'll be added back to your inventory.